Shipping
How are shipping rates calculated?
Shipping rates are calculated based on the weight, size, and destination of your order, as well as the product mix in your cart. Rates are displayed at checkout once your delivery address is entered.
How long does delivery take?
Estimated delivery timeframes vary by product type and location:
- Sewing machines: 3–7 business days (metro) | up to 14 business days (regional/remote)
- General products: 3–7 business days (metro) | up to 14 business days (regional/remote)
Do you ship to all areas of Australia?
We ship Australia-wide. Please note that some large or bulky items (such as furniture and sewing machines) may have freight surcharges for remote or regional areas. Contact us for a freight quote if you're in a remote location.
Do some products offer free delivery?
Yes — select products include free delivery. This will be clearly shown on the product page where applicable.
Returns & Refunds
What is your returns policy?
We accept change-of-mind returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.
What warranty do sewing machines come with?
All sewing machines come with a 12-month warranty covering manufacturing defects. Our products also comply with Australian Consumer Law, which provides additional protections.
How long does a refund take?
Once your return is received and inspected, refunds are processed within 7–10 business days back to your original payment method.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (via Shopify Payments)
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All prices on our website are in Australian Dollars (AUD) and include GST where applicable.
Orders & Tracking
How do I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to track your delivery through the carrier's website.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. We'll do our best to accommodate your request before the order is dispatched.
Products & Warranty
Are your products covered by Australian Consumer Law?
Yes. All products sold by Australian Homecraft comply with Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
I have a question about a specific product. Who do I contact?
Please visit our Contact Us page and we'll be happy to help.
About Us
How long has Australian Homecraft been operating?
Australian Homecraft launched in July 2026. Our founder Robert Stiles brings over 65 years of retail experience in the sewing machine industry, and we're proud to offer a wide range of quality products to Australian customers online.