Shipping
How are shipping rates calculated?
Shipping rates are calculated based on the weight, size, and destination of your order, as well as the product mix in your cart. Rates are displayed at checkout once your delivery address is entered.
How long does delivery take?
Estimated delivery timeframes vary by product type and location:
- AliExpress-sourced products (supplier fulfilled): Estimated delivery: 14 business days. Delivery times may vary by product and destination.
- Dropshipzone products: Dispatch location varies, with some items shipped from Australia and others from China. Estimated delivery is 14 business days, with some regional or remote destinations taking up to 21 business days.
- Sewing machines: 3–7 business days for Sydney, Melbourne, Brisbane and Adelaide metro; up to 14 business days for Perth metro. For regional or remote areas, contact us for a freight quote before ordering.
- Large or bulky items: Please check the product page and contact us before ordering where a freight quote is required.
Delivery timeframes are estimates only and may vary due to carrier delays, remote locations or peak periods. Please see our Shipping Policy for more details.
Do you ship to all areas of Australia?
We ship Australia-wide. Please note that some large or bulky items (such as furniture and sewing machines) may have freight surcharges for remote or regional areas. Contact us for a freight quote if you're in a remote location.
Do some products offer free delivery?
Yes — select products include free delivery. This will be clearly shown on the product page where applicable.
Returns & Refunds
What is your returns policy?
We don't allow change of mind unless the product has not been shipped. Please see our Refund Policy for return and refund information.
What warranty do sewing machines come with?
All sewing machines come with a 12-month warranty covering manufacturing defects. Our products also comply with Australian Consumer Law, which provides additional protections.
How long does a refund take?
Once your return is received and inspected, refunds are processed within 7–10 business days back to your original payment method.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (via Shopify Payments)
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All prices on our website are in Australian Dollars (AUD) and include GST where applicable.
Orders & Tracking
How do I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to track your delivery through the carrier's website.
Can I change or cancel my order?
We don't allow change of mind unless the product has not been shipped. Please contact us as soon as possible if you need to change or cancel your order.
Products & Warranty
Are your products covered by Australian Consumer Law?
Yes. All products sold by Australian Homecraft comply with Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
I have a question about a specific product. Who do I contact?
Please visit our Contact Us page and we'll be happy to help.
About Us
How long has Australian Homecraft been operating?
Australian Homecraft launched in July 2026. Our founder Robert Stiles brings over 65 years of retail experience in the sewing machine industry, and we're proud to offer a wide range of quality products to Australian customers online.