Refund policy
Our Commitment At Australian Homecraft we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
14-Day Return Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be unused, in original packaging, with tags, and in resaleable condition. You'll also need your receipt or proof of purchase. Return postage costs are the responsibility of the customer, except where the item is faulty, damaged, or incorrectly described — in those cases, Australian Homecraft will cover return freight.
Faulty or Damaged Items Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or incorrect. We will cover return freight costs for genuinely faulty products.
Exceptions / Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalised products, personal care goods, hazardous materials, items that have been used, items not in original packaging, sale items, and gift cards.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
12-Month Warranty All sewing machines and equipment include a 12-month warranty against manufacturing faults. This does not cover normal wear and tear, misuse, or accidental damage.
How to Request a Return Email us at sales@australianhomecraft.com.au with your order number, description of the issue, and photos if faulty or damaged. We will respond within 2 business days with return instructions. Once approved, send your item to: Australian Homecraft, PO Box 8078 East Oakleigh VIC 3166 Australia. Please use a tracked postage service — Australian Homecraft is not responsible for items lost in transit.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, refunds are processed within 7–10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us.
Order Cancellations Contact us at sales@australianhomecraft.com.au as soon as possible to cancel an order. We'll do our best to cancel before dispatch. Once dispatched, our standard return policy applies. Custom or special-order items cannot be cancelled once processing has begun.
European Union — 14-Day Cooling Off Period If merchandise is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, and in original packaging with proof of purchase.
Contact Us Email: sales@australianhomecraft.com.au | Phone: 0419 849 345 | Mon–Fri 8:00 AM–5:00 PM AEST