Refund policy
Our Commitment At Australian Homecraft we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Change of Mind We don't allow change of mind unless the product has not been shipped.
Faulty or Damaged Items Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or incorrect. We will cover return freight costs for genuinely faulty products.
Exceptions / Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalised products, personal care goods, hazardous materials, items that have been used, items not in original packaging, sale items, and gift cards.
Change-of-Mind Exchanges We don't allow change of mind unless the product has not been shipped.
12-Month Warranty All sewing machines and equipment include a 12-month warranty against manufacturing faults. This does not cover normal wear and tear, misuse, or accidental damage.
How to Request a Return Email us at sales@australianhomecraft.com.au with your order number, description of the issue, and photos if faulty or damaged. We will respond within 2 business days with return instructions. Once approved, send your item to: Returns address: Australian Homecraft, PO Box 8078, East Oakleigh VIC 3166, Australia. Please use a tracked postage service — Australian Homecraft is not responsible for items lost in transit.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, refunds are processed within 7–10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us.
Order Cancellations We don't allow change of mind unless the product has not been shipped. Contact us at sales@australianhomecraft.com.au as soon as possible to cancel an order.
Contact Us Business/contact address: 19/41 Railway Avenue, Oakleigh VIC 3166, Australia. Email: sales@australianhomecraft.com.au | Phone: 0419 849 345 | Mon–Fri 8:00 AM–5:00 PM AEST